Terms of service
Terms and Conditions
ALPSLAND DES DANDLER ANTON
Last updated: August 2026
§ 1 Scope, Seller, Definitions
(1) These Terms and Conditions (hereinafter „Terms") apply to all contracts concluded between the seller and the customer via the online shop https://alpsland.shop, as well as to the use of the website, in the version in force at the time of the order or use.
(2) The seller and contracting party is:
ALPSLAND DES DANDLER ANTON
Owner: Anton Dandler
Gomion 24
39015 San Leonardo in Passiria (BZ)
Italy
E-mail: info@alpsland.shop
Certified e-mail (PEC): bergheil@pec.it
VAT number (Partita IVA): 03086540212
Tax code: DNDNTN97E16F132D
Commercial register: Chamber of Commerce of Bolzano, REA number BZ-231193
(3) For the purposes of these Terms, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A trader is any natural or legal person acting in the exercise of their trade, business or profession.
(4) Deviating, conflicting or supplementary terms of the customer do not become part of the contract unless the seller expressly agrees to their application in text form.
(5) In order to use the online shop and place an order, the customer must be of legal age and have full legal capacity.
§ 2 Contract Language, Conclusion of Contract, Storage of Contract Text
(1) The contract may be concluded in German, Italian or English. The version of these Terms in the language in which the order process was carried out shall govern the contract.
(2) The presentation of goods in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order.
(3) By submitting the order via the „Buy now" or „Order with obligation to pay" button, the customer makes a binding offer to conclude a contract of sale.
(4) The order process comprises the following steps:
- Selection of the desired product and variant (size, colour)
- Adding to the shopping cart
- Review of the shopping cart
- Proceeding to checkout
- Entry of delivery and billing details
- Selection of shipping and payment method
- Final review of all details in the order summary
- Binding submission of the order
(5) Prior to the binding submission of the order, the customer may correct their entries at any time using the browser's back function or cancel the order process by closing the browser window.
(6) The seller confirms receipt of the order without delay by e-mail. This acknowledgement of receipt does not constitute acceptance of the offer. The contract is concluded once the seller separately confirms acceptance of the order or dispatches the goods.
(7) The seller reserves the right to reject an order, in particular in the event of obvious pricing or display errors, unavailability of the goods, or reasonable suspicion of misuse. In such cases the customer will be informed without delay and any payments already made will be refunded in full.
(8) The seller stores the contract text and sends the customer the order details and these Terms by e-mail. The Terms are available at any time at https://alpsland.shop/policies/terms-of-service. For security reasons, the order details are not accessible via the internet.
§ 3 Prices and Shipping Costs
(1) All prices stated are final prices and include statutory VAT.
(2) In addition to the price of the goods, shipping costs apply:
- Italy: € 5.95
- Germany, Austria, Switzerland, Belgium, Netherlands, Luxembourg, France, Czech Republic: € 6.95
(3) Orders with a value of € 75.00 or more are delivered free of shipping charges.
(4) The applicable shipping costs are displayed to the customer in the order form before the order is submitted and are borne by the customer unless an exemption under paragraph 3 applies.
(5) The price displayed in the online shop at the time of the order shall govern. Price changes, discounts and promotions have no retroactive effect on contracts already concluded. Supplementary conditions may apply to time-limited promotions; in the event of conflict, the promotional conditions shall prevail over these Terms.
(6) For deliveries to countries outside the European Union, in particular Switzerland, customs duties, import VAT and handling fees may apply in addition. These are not included in the purchase price, are not paid to the seller but to the competent customs or tax authorities, and are borne by the customer. Customers are advised to obtain details from the competent authorities before placing an order.
§ 4 Payment Methods and Due Date
(1) The customer may choose between the payment methods offered during the order process. The following are generally available:
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- iDEAL (Netherlands)
- Bancontact (Belgium)
- Advance payment by bank transfer
(2) Which payment methods are available in an individual case depends on the delivery country and the order value and is displayed to the customer during the order process. The seller reserves the right to exclude individual payment methods in individual cases.
(3) The purchase price falls due upon conclusion of the contract. In the case of advance payment, the customer undertakes to transfer the purchase price without delay after conclusion of the contract. The goods will only be dispatched after receipt of payment.
(4) The customer warrants that the payment details provided are complete and accurate and that they are authorised to use the selected means of payment.
(5) Payment is processed by the respective payment service provider. The provider's terms apply in addition.
§ 5 Delivery and Delivery Times
(1) Delivery is made to the delivery address specified by the customer. Goods are dispatched from South Tyrol, Italy.
(2) Unless otherwise stated in the product description, all items offered are in stock and ready for dispatch. Processing time is generally 1 to 2 working days.
(3) Estimated delivery times after dispatch are:
- Italy: 2 to 4 working days
- Germany, Austria: 3 to 5 working days
- Belgium, Netherlands, Luxembourg: 3 to 6 working days
- France, Czech Republic: 4 to 7 working days
- Switzerland: 4 to 8 working days (subject to customs clearance)
(4) The times stated are estimates and not binding delivery dates. A binding delivery date requires express agreement in text form. The customer's statutory rights in the event of delayed delivery remain unaffected.
(5) The delivery period begins, in the case of advance payment, on the day after the payment instruction is issued to the transferring bank and, for all other payment methods, on the day after conclusion of the contract. If the period ends on a Saturday, Sunday or public holiday at the place of delivery, it ends on the next working day.
(6) If delivery is not possible or not timely for reasons for which the seller is not responsible, the seller will inform the customer without delay. Any payments already made will be refunded without delay.
(7) For consumers, the risk of accidental loss of or damage to the goods passes only upon handover of the goods to the customer or to a third party designated by the customer who is not the carrier. For traders, the risk passes upon handover to the carrier.
§ 6 Retention of Title
The delivered goods remain the property of the seller until the purchase price has been paid in full.
§ 7 Right of Withdrawal for Consumers
(1) Consumers have a statutory right of withdrawal. The full withdrawal policy, including the model withdrawal form, is available at https://alpsland.shop/policies/refund-policy and is also provided to the customer in text form together with the order confirmation.
(2) The seller voluntarily grants customers resident in Switzerland a right of withdrawal on the same terms, although no statutory obligation exists in this respect.
(3) To simplify returns, the seller provides a returns portal: https://alpsland.shop/apps/return_prime. Use of the portal is voluntary and is not a precondition for the effective exercise of the right of withdrawal.
§ 8 Warranty and Liability for Defects
(1) The statutory provisions on liability for defects apply. For consumers, the warranty period is two years from receipt of the goods. These rights are not restricted by these Terms.
(2) Customers are asked to report obvious transport damage to the carrier without delay and to inform the seller. Failure to do so has no effect whatsoever on the customer's statutory warranty rights.
(3) Minor deviations in colour, dimensions or print position which may occur as a result of the manufacturing process for textile products and which do not impair fitness for use do not constitute a defect.
(4) The presentation of products in the online shop may differ from their actual appearance depending on screen type, device settings and colour calibration. Such display-related deviations do not constitute a defect. The customer's statutory rights, in particular the right of withdrawal, remain unaffected.
(5) Compliance with the care instructions stated on the care label is a prerequisite for the durability of the print.
§ 9 Liability
(1) The seller is liable without limitation for damage arising from injury to life, body or health resulting from an intentional or negligent breach of duty, and for other damage resulting from an intentional or grossly negligent breach of duty.
(2) In the case of a slightly negligent breach of material contractual obligations, the fulfilment of which is essential to the proper performance of the contract and on the observance of which the customer may regularly rely, the seller's liability is limited in amount to the foreseeable damage typical for this type of contract.
(3) Liability is otherwise excluded.
(4) Liability under mandatory statutory provisions, in particular product liability law, as well as the warranty rights under § 8, remain unaffected by the above provisions.
§ 10 Use of the Website
(1) The website may be used for lawful purposes only.
(2) The following are prohibited in particular:
- transmitting false or misleading information
- uploading or transmitting malicious software of any kind
- collecting or tracking personal data of other users
- using the website for spam, phishing or comparable practices
- acts liable to disrupt or overload the operation of the website
- circumventing security, access or authorisation mechanisms
(3) Where the customer holds a customer account, they are responsible for the confidentiality of their access credentials. The customer account is not transferable.
(4) In the event of serious or repeated breaches of this section, the seller may suspend access to the website or to a customer account. Contracts of sale already concluded remain unaffected and will be duly performed.
§ 11 Customer Reviews and Other Contributions
(1) Customers may submit product reviews. Reviews must be based on an actual personal experience with the product reviewed.
(2) By submitting a review, photograph or other contribution, the customer grants the seller the non-exclusive, royalty-free and geographically unrestricted right to reproduce, edit and make publicly available such contribution in connection with the presentation and promotion of the seller's own products. The customer may object to this use at any time with effect for the future; the seller will then remove the contribution within a reasonable period.
(3) The customer warrants that they hold the necessary rights to their contribution and that the contribution does not infringe the rights of third parties.
(4) The seller reserves the right to remove contributions that are unlawful, offensive, discriminatory, manifestly untrue or evidently not based on a personal product experience. There is no obligation to monitor.
(5) Reviews are not obtained for payment and are not filtered by rating.
§ 12 Intellectual Property
(1) All content of the online shop, in particular texts, product images, graphics, designs, illustrations and videos, is protected by copyright and is owned by the seller or its licensors.
(2) The trade mark „ALPSLAND" and the associated logos, designs and slogans are protected signs of the seller. Use without prior written consent is not permitted.
(3) The customer is permitted to use the content solely for private, non-commercial purposes. Any reproduction, distribution, modification or communication to the public going beyond this requires the seller's prior written consent. Statutory exceptions, in particular the right of quotation, remain unaffected.
§ 13 External Links and Third-Party Services
(1) The online shop may contain links to third-party websites and embedded third-party functionality. The seller has no influence over their content and accepts no responsibility for it.
(2) The respective terms of the third party apply to the use of third-party services. Customers are asked to review these before use.
(3) Enquiries and complaints relating to third-party products or services should be directed to the respective provider.
§ 14 Automated Access and AI Agents
(1) An „agent" means any software that accesses, uses or interacts with the website in an automated or semi-automated manner on behalf of a person.
(2) Agents may use the website only if they identify themselves as such. To this end, every HTTP/HTTPS request must include the addition „Agent/[name of agent]" in the user-agent string.
(3) The following are prohibited in particular:
- concealing the automated nature of access, for example by imitating human interaction patterns
- circumventing or solving CAPTCHAs and comparable verification mechanisms
- circumventing measures that restrict or govern access by agents
- giving untruthful responses to enquiries intended to establish whether an interaction originates from a human or from software
(4) The seller may restrict access by agents by technical means.
§ 15 Relationship with Shopify
(1) The online shop is operated technically via the Shopify platform. All contracts of sale are concluded exclusively between the customer and the seller.
(2) Shopify is not a party to the contract of sale and is not the seller of the goods offered. Claims arising from the contract of sale must be asserted exclusively against the seller.
(3) As the online shop is hosted by Shopify, Shopify processes personal data in connection with the use of the shop. Details are governed by the seller's privacy policy and, in addition, by Shopify's privacy policy.
§ 16 Errors and Corrections
(1) The seller endeavours to provide accurate information on products, prices, availability and delivery times. Obvious errors, typographical errors and technically caused display errors may be corrected by the seller at any time.
(2) In the event of an obvious pricing error, the seller is entitled to refuse acceptance of the order. The customer will be informed without delay and any payments already made will be refunded in full. There is no entitlement to delivery at the incorrectly stated price.
§ 17 Dispute Resolution
(1) The seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.
(2) In the event of a complaint, customers are asked to contact the seller directly in the first instance at info@alpsland.shop. The seller endeavours to reach a swift amicable solution.
§ 18 Applicable Law and Jurisdiction
(1) All legal relationships between the seller and the customer are governed by Italian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) Where the customer is a consumer habitually resident in another state, the mandatory consumer protection provisions of the law of that state remain unaffected by the choice of law under paragraph 1 (Article 6(2) of Regulation (EC) No 593/2008 – Rome I).
(3) For consumers, the statutory provisions on jurisdiction apply, in particular Regulation (EU) No 1215/2012. A consumer may bring proceedings against the seller either at the seller's seat or at the consumer's own domicile. The seller may bring proceedings against a consumer only at the consumer's domicile.
(4) Where the customer is a trader, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Bolzano, Italy.
§ 19 Final Provisions
(1) Should individual provisions of these Terms be or become wholly or partially invalid, this shall not affect the validity of the remaining provisions.
(2) The seller reserves the right to amend these Terms with effect for the future. The version in force at the time of the order always applies to contracts already concluded. The current version is available on this page.
(3) The customer may transfer rights and obligations under this contract to third parties only with the seller's prior consent.
Last updated: August 2026